Jacqueline Baxter is Professor of public policy and management and Director- The Centre of Innovation in Online Business and Legal Education (SCILAB). She is principal fellow of the Higher Education Academy, fellow of the Academy of Social Sciences, and elected council member of the British Educational Leadership, Management and Administration Society. She has been editor in chief of the Sage Journal Management in Education (MiE) for four years. Her current funded research projects examine the interrelationship between trust, accountability and capacity in improving learning outcomes, and the strategic management of online learning in secondary schools during and beyond Covid-19. She is based in the Department of Public Leadership and Social Enterprise at the Open University Business School. She tweets @drjacqueBaxter and her profile can be found at http://www.open.ac.uk/people/jab899. Her latest book is Trust, Accountability and Capacity in Education System Reform (Routledge, 2020).